Return Policy

Return Policy

At Cana-Vac, we understand that, even with the best products, returns may be necessary from time to time. That's why we have implemented a transparent and user-friendly return policy to ensure your complete satisfaction.

Please note that Cana-Vac products are distributed and sold through our marketplace partners. Claims for products purchased through these partners should be handled directly with the store where you made your purchase, following their return and refund policies.


We recommend following these steps to make a claim:

    • Contact the Store: Reach out directly to the store or marketplace where you purchased the Cana-Vac product. You can usually find contact information on your order confirmation or on the online platform.
    • Explain the Issue: Clearly outline the problems or challenges you have encountered with the Cana-Vac product. Make sure to provide specific details to facilitate the processing of your claim.
    • Follow Store Instructions: Follow the instructions provided by the store for the processing of your claim. This may involve returning the product, requesting a refund, or exchanging it according to the store's policies.

We appreciate your understanding and cooperation in this process. If, after following these steps, you encounter difficulties in resolving your issue, please let us know, and we will be happy to assist you in resolving the situation.

The Cana-Vac Team